Shipping Policy
- In-stock Padel items are delivered within 2-3 working days to Cairo and Alexandria, and within 3-5 days to Gouna.
- Items with [Preorder] in their name may take 1-3 weeks to arrive in Egypt. A deposit of 50% must be made for preorders.
- Items with [Price revision] in their name have estimated prices that may change slightly depending on the final stage of customs clearances.
- If the delivery address is in an unreachable zone, the customer can expect a call from the team to arrange an alternative delivery address or meeting point.
- Out-of-stock items have a tentative delivery duration of 2-3 weeks due to strict lockdowns in Europe.
To choose the right size for our sports equipment, we recommend referring to the size chart provided on each product page. The chart will typically include measurements and corresponding sizes to help you make an informed decision.
We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can return the unused and undamaged item within a specified period (e.g., 14 days) for a refund or exchange. Please review our detailed return/exchange policy for specific instructions.
Our shipping times vary depending on the destination country. Generally, international orders can take anywhere from 7 to 21 business days to arrive after the order has been processed and shipped. However, please note that customs procedures and other factors beyond our control may sometimes cause delays.
Care instructions for our sports equipment can be found on the product packaging or on our website. We recommend following the provided guidelines to ensure the longevity and performance of your equipment. This may include instructions on cleaning, storage, maintenance, and any specific precautions.
Yes, we offer customization and personalization options for select sports equipment. Please check the product details to see if customization is available. If so, you can usually specify your preferences during the ordering process.
We stand behind the quality of our products. Many of our sports equipment items come with manufacturer warranties against defects in materials or workmanship. The specific warranty details can be found on the product page or in the product documentation. Please review the warranty terms for more information.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. During the checkout process, you will be prompted to choose your preferred payment method.
Yes, we frequently offer discounts and promotions on our sports equipment. These can include seasonal sales, holiday promotions, or special offers. To stay updated on our latest discounts and promotions, we recommend subscribing to our newsletter or following our social media channels.
You can contact our customer support team through various channels, including email, phone, or live chat. Our contact information can be found on our website's "Contact Us" page. We strive to provide prompt and helpful assistance to address any questions or concerns you may have.
Yes, we prioritize the safety of our customers. We provide safety guidelines and recommendations for using our sports equipment. These guidelines may cover topics such as proper fitting, usage techniques, protective gear, and general safety precautions. It is important to follow these guidelines to ensure a safe and enjoyable experience.