FAQ'S

What is the estimated delivery time? / How long does the delivery take?

Get Excited - A Delivery Associate will Contact You When Your Order is Ready!

1-3 business days between 12pm to 8pm for Cairo and Giza.
4-7 business days for the rest of Egypt.

How will I know if my order is confirmed?

Please note that our shipping costs are based on the weight of your order. You will be able to see the shipping cost on the checkout page.

How to place an order?

Find Your Ideal Fit, Color, and Size with a Few Simple Clicks.

  1. Choose the item, size, and color
  2. Click on '' Add to cart '', a new window will appear,
  3. Click on '' Continue shopping'' to add other items,
    OR
  4. Click on '' Proceed to Checkout '' & add your personal information,
  5. Click on '' Continue Shipping ‘‘to confirm your address,
    Click on '' Continue Payment '',
  6. Choose your payment method & add a promo code if available,
  7. Click on '' Complete Order “. 

Congrats! You placed an order!

How do I pay for my orders?

Accept payments via Paypal & major credit/debit cards (Mastercard, VISA, OmanNet, Meeza, Mada, VaLU, Sympl, Tabby, and Postpay)

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

You can conveniently use the discount code field that will automatically appear on either the cart page or checkout page. By entering their code there and clicking "Apply", you can easily avail of the discount.

What is your return policy?

You can return the Order/ Item within 14 days of receiving your order.

Returns in Cairo & Giza take up to 5 business days to pick up the item and 2 more days for the quality check.

Returns at all other governments take up to 7 business days to be picked up and 2 more days for the quality check.

The returned item should be in the same delivery condition and with its box.

What is your refund policy?

Refund will be done in case of return or cancellation.

Amounts get refunded on the same payment method if you’ve used an online method.

If you paid your order Cash on delivery, you can choose to get your refund on VF cash wallet or your bank account.

Return and shipping fees are non-returnable.